Johannesburg – Ford South Africa has announced that it has been working on a solution to the security issue that has sparked excitement in social media in recent weeks.
This happens after numerous owners of different Ford Fiesta and EcoSport models complain of loss of value after identical car breaks that accuse of locks and locks that are easy to lock.
After being accused of not taking the matter seriously, Ford South Africa posted a video on Facebook and Twitter where corporate transformation manager Craig von Essen explained how the company plans to fix the issue.
"While the new Ford EcoSport and Fiesta cars are not affected, we know that the older models are targeted," said von Essen. "In some breakthroughs, the alarm does not sound – although the immobilizer is still active.
"We are sorry for the inconvenience to our customers and we will be launching the following improvements soon:
"The alarm, if fitted, will remain active – and it will be heard if the car breaks through the lock. And for models without standard alarm, we will offer one as an accessory. This alarm will also sound if the lock is changed.
"Thirdly, we will offer a replacement remote lock with a remote control and a high security key."
Von Essen has come to the conclusion that the company finalizes these solutions and will communicate with customers as a "matter of urgency".
Customers who have concerns or inquiries are asked to contact Ford Customer Service at 0800 204 688 or e-mail. [email protected]
Excitement from social media
Car disruptions have been widely publicized in social media channels, especially inMy FORD was shattered in South AfricaThe Facebook page, which at the time of writing has accumulated almost 10,000 members.
One of the most widespread posts shows three narrowly parked vehicles allegedly broken overnight, one of which is also Focus's hatchback.