Players say their pre-order limited edition, Kingdom Hearts 3the PlayStation 4 Pro console is canceled by GameStop and they are not happy.
In honor of the long-awaited Kingdom Hearts 3Sony released a limited version of the PlayStation 4 Pro, adorned with series heroes; the PS4 Pro also comes with a copy of the game. Diehard fans were able to order this console in early December by GameStop, the only retailer where you can buy it in the US and Canada. Now, with just a few more days to release, many fans say their pre-orders are canceled.
Dozens of Reddit and twitter said they had received an email from GameStop, which said their pre-orders were canceled and a $ 25 gift certificate in return. Twitter GameStop Customer Service Account tells the players that the item is exhausted and "we will not get more than Sony" later clarified this GameStop "resold on pre-orders for LE Kingdom Hearts 3 PlayStation 4 Pro and, unfortunately, some orders had to be canceled. Guests who have a canceled order will receive a $ 25 gift coupon.
Kotaku has reached GameStop in terms of canceled pre-orders but has not received a response in time for publication.
A. Hearts of the Kingdom a fan who is connected Kotaku said they had ordered in advance Kingdom Hearts 3 PlayStation 4 Pro as a replacement for their current console. "I had an original PS4 and wanted PS4 Pro. The price of the limited edition was also a great price, "they explained by email. "And I released Mayo to the PS4 last year, so I also needed a replacement."
This fan was excited about their copy Kingdom Hearts 3as well; played Hearts of the Kingdom since 2002, initially just bought it for Last fantasy signs. After playing, they fell in love with the game. Terminating their pre-order makes them feel disappointed.
This player has already called customer service and directly sent the GameStop Twitter customer service message. "I do not want credits in stores, nor a refund," they say. "I'm trying to fix my order, but all I can do is hit GameStop."
Update – 17:32: GameStop statement Kotaku repeats the twitter account for customer service. "Unfortunately, we had to cancel a few pre-orders to customers on the PlayStation 4 Pro console system on Limited Kingdom Hearts 3 because of the excessive number of devices we had in our inventory," said a GameStop representative. Kotaku"Earlier today, we informed our customers about this, we rebuilt their money and gave them a $ 25 GameStop credit to use online for their next purchase."