When last month, Masoud Gahremani swung the edge of his coffee, Tim Hortons, saw the words everyone hoped for: winning a jeep.
But almost two months after sending the claim form, he did not hear anything about his prize. By Thursday, when CBC Toronto contacted Tim Hortons and spokesperson for the main coffee chain, they realized they were trying to reach it the wrong number,
"It appears that the form presented by this individual has a figure that can be interpreted either as" 9 "or as" 4 "and we used the wrong number earlier," said Tim Hortons spokesperson Devinder Lamsar in an email.
However, Ghahremani said the company already knows who he is – because he has repeatedly tried to get in touch with him. Over the last few weeks he called Tim Horton twice and sent an email, he said, but he did not hear anything about his reward.
"They know who I am. They talked to me, "he said.
I bought the coffee in Markham
Ghahremani, who lives in Richmond Hill, bought the winning coffee on March 5 at Tim Hortons in Woodbine and the 14 boulevards in Markham. She says she has been buying coffee for years.
When he saw that he had won the Jeep Compass, "I did not believe it at first," he said, and quickly sent a picture of his happy wife and children.
"I thought my son was a very lucky guy," said Gahremani, who planned to give his son the car – they had just bought a car a few days ago.
He filled out the prize request form, sent it by mail, and waited for a phone call – but he never came.
Weeks later he said he did not hear anything about his Tim Hortons award, even after he tracked by email and phone.
"I sent an email, they did not call me, I called them twice," said Gahremani on Thursday morning.
The company took a report when he called and said they would come back to him, he said – "But no one did."
For weeks Ghahremani was not sure whether Tim Hortons had even received his mail. He became skeptical about whether a car was coming.
Mixed with 9 and 4, says Tim Hortons
CBC Toronto writes to Tim Hortons for comment on Thursday.
On Thursday afternoon, a spokesman for Tim Hortons said they had tried to contact Gahremani "several times." However, the two phone numbers provided by Gahremani "either have not gone through or have gone to voicemail that has not yet been created," said spokesman Devinder Lamsar.
Twelve minutes later, Tim Hortons sent another CBC email with an update from their team: It turns out they called the wrong number, mistaking "9" and "4", the spokesman said.
Tim Horton successfully summoned Ghahremani on Thursday afternoon. The company said it was working to get the Jeep as soon as possible.
"They know who I am"
"Even if the four of them look that way [a] nine, or vice versa, they know who I am … For 10, 15 minutes I was on the phone with them, "said Gahremani after hearing Tim Hortons' answer.
The company would have a call-to-call report, he said.
– They have my information.
Tim Hortons will look into the matter to "understand the full set of facts," Lamsar said.
"Meanwhile, our regional marketing manager personally works with the Jeep to speed up this process as much as possible, and we do our best to do so with this guest to make sure he gets his prize as soon as possible."
Jeep Compass is the most valuable of Tim Hortons's 2019 roll-up prizes.
The chances of winning one of the 40 cars this year were 1 at 6,630,705, according to Tim Hortons.