The company has already officially announced.
If you own or know someone with an HP computer, this note is the right place to be.
It happens that the National Consumer Service (SERNAC) issues a fire alarm signal due to faulty batteries in different brand models.
These are the affected teams:
- HP ProBooks Laptops (64x G2 and G3, 65x G2 and G3)
- HP x360
- HP ENVY m6
- HP Pavilion x360
- HP 11
- HP ZBook Mobile Workstations (17 G3, 17 G4 and Studio G3).
- Mobile Workstation HP ZBook Studio G4.
- HP ProBooks (4xx G4 and G5)
- HP ENVY 15 and Mobile Thin Clients (HP mt20, HP mt21, HP mt31)
The enterprise talks about "overheating when the equipment is working at maximum capacity", which could eventually lead to a serious problem.
We received the following message from HP:
The quality and safety of all HP products is our top priority. We were informed that the batteries supplied by one of our suppliers for some laptops and mobile workstations are a potential safety alert. We take immediate action to address this situation and replace the batteries in question. This signal belongs to approximately 0.1% of HP systems sold globally during the recovery period.
Customers can visit HP's website and know if their battery needs to be replaced. Customers who have a stroke will have their batteries replaced for free and can continue to use their devices safely when they put the battery in a protected mode and connect to an external power source.