The National Consumer Service (Sernac) issued a signal this week the risk of fire or burns that some HP laptop models might have, which were commercialized between December 2015 and 2019 in Chile.
According to agency details, denials are related to overheating beyond the expected limits when the equipment is at the maximum energy level. This is transmitted through a thermal event.
It is believed they are close 1,200 computer users are affected.
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The patterns that can cause problems are:
- HP ProBooks Laptops (64x G2 and G3, 65x G2 and G3)
- HP x360
- HP ENVY m6
- HP Pavilion x360
- HP 11
- HP ZBook Mobile Workstations (17 G3, 17 G4 and Studio G3).
- Mobile Workstation HP ZBook Studio G4.
- HP ProBooks (4xx G4 and G5)
- HP ENVY 15 and Mobile Thin Clients (HP mt20, HP mt21, HP mt31)
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Sernac says this Not everyone who has these models needs to change the equipment. To find out if your team is one of those affected, it is advisable to follow these steps:
- Check this site if your battery is from the defective game
- Stop using the computer immediately with the battery and use the battery-protected equipment and use an external power source (charger).
- Contact HP through their contact points and information to request replacement of the affected battery.