From now on, after the entry into force of Law of 2019, the Superintendence of Industry and Commerce (SIC) will be responsible for monitoring all complaints and claims regarding the quality of this service.
"The Super Industry is then consolidated as the sole control and monitoring body responsible for protecting the users of the services that make up the ICT sector, covering mobile telephony, fixed telephony, mobile internet, fixed internet, postal services and subscription and public television , "The subjects said.
YOU CAN BE INTERESTED
In addition, users may request support for requests that are not addressed by the operator within fifteen (15) business days of submission, "thereby applying a positive administrative silence".
This means that PECs can impose sanctions, provide guidance, and instruct operators of these services to ensure effective protection of their rights. 5.9 million users who have 58 subscription television operators in the country.