When we talk about AMD and Intel hardware, there is a general assumption that external problems that touch the CPU, performance, and compatibility must be broadly equivalent. This is not to say identical – different chipset vendors will produce peripherals that maintain different absolute levels of performance, with critical AMD chipset components licensed from Asmedia, while Intel builds its own designs (not including what third-party producers can integrate into the board itself ) ) It's been a long time since we have to warn people not to combine certain peripherals with other hardware. The gold standard example for this problem is the legendary VIA 686b southbridge bug that causes loss of non-refundable data in a RAID array if you are foolish enough to use a PCI-based Soundblaster Live (one of the most common sound cards at that time) with the VIA south82 southland, which VIA tapped into its Intel and AMD motherboards in 2001.
Today's news, fortunately, isn't too bad at all, but it's still a bit strange. When HTC sent a wireless module for Vive at the end of September, the peripherals were taken by both Ryzen and Intel VR owners who wanted the opportunity to play wirelessly blocking it. Thg's initial review of the adapter noted their problem making hardware work on AMD systems, but their Intel testbed was also not a perfect experience. It is generally assumed that this problem will be solved by a software update. This might still happen, but almost two months later the delay was urgent enough that HTC seemed to start offering refunds to Ryzen owners.
HTC confirmed it was "looking into some reports of Ryzen discrepancies with Vive Wireless Adapters," and "working with several component manufacturers to find the root cause," Tom & # 39; s Hardware reported. It is unknown, at this time, what caused this problem or why the company was unable to isolate or find it after working for two months. It's clear that AMD isn't on the HTC radar when developing a headset; THG testing makes it clear that the Ryzen platform basically cannot maintain a frame ratio that can be rotated with a wireless adapter activated for unclear reasons. The problem seems to be at the end of HTC or caused by the interaction of driver settings between what is expected behavior between two different system components. Low-level problems like this can take time to run down, although it's still disappointing to see HTC basically say it doesn't have a time frame or ETA to fix anything. Offering a refund is the right step, but AMD gamers deserve the hardware that supports their platform as strong as they will. support Intel.
If we have to guess, we suspect that this kind of problem is a reflection of AMD's long absence from the gaming market. Ryzen wasn't even on the market when Vive was launched, and most of its user base tended to be Intel hardware. With AMD gaining market share on the desktop, Ryzen support will become more important in the future cycle, but HTC may have ignored the need to bring up hardware on both platforms, especially given the company's long-term financial problems and other problems.
Anyone who buys a Vive wireless adapter and wants to return it must contact Kustom Vive Support at [email protected] Purchases from retail partners Vive or HTC will be accepted, provided you provide proof of purchase and the representative confirms that you have a Ryzen PC. As for when repairs must be available, HTC's only guide is that the solution will be "takes time."
Now read: Hands On With HTC Vive Pro: Increasing Bars for VR Headsets, Oculus Co-Founder: VR Will Not Go to the Bulk Market If You Submit It for Free, and HTC Opens Viveport to Owner Service Oculus Rift