An American doctor and her 8-year-old son were banned from boarding an American Airlines flight on June 30, unless she was "covered" with a blanket.
Shannon Gilson, a spokeswoman for American Airlines, said the company had fully recovered the flight traveler, but Tisha Row, a family medicine doctor who flew from Jamaica to Miami, said she had received no notification of a refund or money sent to her account.
Rowe and her son return to the United States after spending a week in Jamaica, where her family is. When she arrived at Kingston Airport, she remembers, she swept and went into the bathroom to cool off before boarding.
"I looked at myself," she said. "I knew how I looked, front and back. He wore a raincoat with a tropical seal.
* American Airlines forced the passenger to cover up "inappropriate" blanket clothing
* The unaccompanied child is placed on the wrong plane in the United States
* International Air Transport Association reports incidents of air rage reported by airlines
* The Steward tells the Muslim traveler: "I will look at you"
Rowe then boarded her son, but a woman's stewardess asked her to come out to talk.
"Do you have a jacket?" Rowe recalled that the stewardess asked, to which she answered no. "You can not get on the plane, dressed like that.
Rowe said she had finally given up because she did not want to risk flying and asked the blanket companion. She said the employee continued to repeat that he could not board the plane without hiding.
She and her son finally returned to their places. Then her son covered her face with the blanket. When Rowe peered beneath her, she saw she was crying.
"Mum, keep the rules," Raw told her. – I'm trying to explain to an 8-year-old mother – she did not break the rules.
Row spent the rest of the flight with disgust. When the flight arrived, she said, she came across another passenger wearing short trousers, but apparently had no problem with the plane. Rowe told her what had happened, and she gave Row a name and phone number, agreeing to support her in a formal complaint.
"The difference between this woman and me is that it's size 2, thin," said Rowe. "It's hard to know if you're not a double minor, a woman and a black man, how do not you pull a map.
Gilson said the airline had reached Row after learning about her experience.
"We apologize to Dr. Rowe and her son for their experience," she said. "We are proud to serve customers from all environments and are committed to providing a positive and safe experience for anyone who flies with us."
Rowe said the airline had called her many times but made it clear that she wanted to discuss the incident only in writing via e-mail. She said she did not want to experience the company's experience on the phone.
Row's lawyer, Jeffrey Berr of Houston Berg Plummer Lawyers Johnson and Raval, said an American Airlines spokesman told him the carrier did not want to be portrayed "this way."
"In the face of a sexist, racist attack on one of their passengers, this is the corporate version of thoughts and prayers," Berg said. "The best way not to be portrayed in this way is not to behave like that."
American Airlines refers to the clothes of its customers in the transportation: "Dress appropriately, bare feet or offensive clothes are not allowed."
"If they expect passengers flying around the Caribbean in June in snowshoeing, they will probably have to put this in the contract of carriage," Berg said.
In October 2017, the US civil rights organization NAACP issued a travel alert warning black passengers to escape American Airlines flights, stating that they could be subject to "dishonest, discriminatory or dangerous conditions." The warning was lifted a year later, with NAACP saying in a press release that it had worked with the airline to undertake implied training and a new process to resolve complaints of discrimination.
But Rowe said American Airlines had not told her how to file a complaint, though she had asked for any information and correspondence to be in writing. She said the appropriate response from the airline would be to acknowledge the negative impact of the clothing on the passengers and make changes to it. And, she added, the restoration is not enough to erase the memory of this incident for her young son.
"If you really want to do it properly, you have to realize that this is traumatic for both of us," Rowe said.
This is not the first incident of its kind involving American Airlines. In April 2018, a woman named Amber Phillips was faced with an American Airlines flight traveler from Role-Durham, North Carolina, to Washington. The stewardess asked her to get off the shuttle and then call the police.
"Corporations like American Airlines are obviously driven by their greed to fill the passengers with airplanes," Phillips said. "Mixed with the climate in which we are in this country mixed with the biases that people have around the black people, around the black people around, the fat people in general that they are allowed to use this bias to make it appear that have some right to space. "