Monday , November 29 2021

Telenor found the error and fixed the problem


Updated: At 11.49pm, Telenor reports that the fiber channel that caused the Geiranger interruption has been shut off.

– We regret the downside it causes for our affected customers.

– We can assure our customers that the contractor is in place and is now undertaking the cable connection. We are working diligently to correct the error and estimate that the problem will be resolved within two to three hours, "Telenor spokesman David Fijeland said in a statement to Sunnmørsposten.

– Unfortunately, there was a technical error that caused the fibers to break. The breakdown of the fibers has led to poor or no coverage for the affected customers, Fidjeland says.

Telenor reports that the fiber break has led to a reduction of three Geiranger base stations and one Eidsvatn base station in the municipality of Norddal. In addition, Telenor reports that 78 of the 567 broadband customers in Strand Municipality are offline.

No internet and phone from 6:00 pm

Strand County Fire Chief Inge Teigen says the entire Geiranger is off the internet and telephone from about 6pm on Monday night. This makes it impossible to reach Geiranger businesses or residents.

Emergency services communicate over the emergency network.

“There are no boats and cruise ships here today, and tomorrow is gone. But there are still plenty of tourists here besides ships. How many thousands are involved is hard to say, says Teigen at Sunnmørsposten.

A Geiranger emergency alert is at the Geiranger Care Center.

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