Tuesday , July 27 2021

Cote d'Ivoire / Mobile telephony: The regulator condemns the deterioration of service quality

"During the upgrading of their networks, operators will have to put in place all the necessary measures to ensure the continuity and quality of the service," said ARTCI Director-General Bilé Diéméléou, who had the chairman of the Telecommunications Regulatory Council, Limassu Fofana during a press conference. He said the audit is in progress ".

Continuing, Mr Diéméléou, inter alia, instructed mobile operators to strengthen the security of their infrastructure to minimize the impact of vandalism, to inform the general public in the event of work, accidents or damage of its kind deterioration to service their network and to respect their investment commitments in the network to take account of urban enlargement.

In addition to the operators, the head of the telecoms regulator in Cote d'Ivoire also made recommendations to the population. By the way, she has asked her to refrain from any action that could destroy the facilities and the technical infrastructure under penalty to impose the sanctions provided for by the law and to facilitate the implementation of radio equipment.

"Despite the action taken, the quality of services continues to deteriorate, so ARTCI is stepping up its measures," said Demeyoleu, announcing a series of measures including an audit of compliance with the investments to be made in the context of hedging commitments in the specifications of operators,

"The outcome of this audit will be published in the first quarter of 2019," he added.

"A service quality audit is being conducted, in the event of any new deficiencies found, the sanctions will be much more severe and could stem from a reduction in the duration of the licenses until their final withdrawal," the telecommunications regulator at Coot & Ivor, regretting the "poor quality of mobile service and the sharp deterioration of this service quality in recent months".

Orange, Mtn and Moov are the three operators that share mobile networks in Cote d 'Ivoire with more than 30 million subscribers from June 30, 2017, according to ARTCI.

Created in 2012, ARTCI has several missions, including the regulation of the telecommunications sector and the issuance of operating licenses for telecommunications services in Côte d'Ivoire.

LB / li / APA

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