Wednesday , August 10 2022

»Catastrophically dirty, debilitating and sanitized disputes«



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»Heavy price per coupon and 1 per day – Lavande apartments for 110 euros for two nights, while the regular price is 58 euros. Disastrously disinfected, disintegrating and sanitized flats totally unsuitable for life, "said a disappointed reader

She went on: "Portals, unfortunately, do not match the real situation and even less with the price paid by the buyer. It is a pity that Kuponku and one day are an important candidate, not a buyer. "


Disappointed by the apartment, he is actually quite different from the one in the pictures. PHOTO: Martina

Kuponko.si responds
"At any one time our site offers from 250 to 300 promotions, we work hard to ensure that the services and products offered by our business partners are verified. With most of our vendors who have been doing business for many years, feedback from our customers is the best measure of their (not) satisfaction to which we are focusing. When using the coupon, each customer receives automatically an email message called "Any opinion counted" in which he can give us his or her opinion on the service or product of the vendor. In the event of a greater number of complaints related to the number of coupons sold to the business partner concerned, we take the provider of more serious treatment and discontinue our cooperation until we fully verify the situation. The criticism of our customers is the most reliable information that measures the quality of the services and products of our business partners. We also have to rent that people's expectations are different and opinion is often subjective, never all customers will be equally pleased with the service or product, people are different and we have preferences in all areas, "Our sales and marketing manager at Kuponko.si told us how we check suppliers Nina Kumcheva.

She added: "The content of the offer is the contract between Kuponko.si and the business partner, which has also been negotiated and approved. Kuponko.si is neither the owner nor the products promoted through the Kuponko.si website and therefore can not be held responsible for any errors, damages or other issues that may arise from the use of promotional products or products. services. Any issues, damages or errors associated with promotional products or services provided by the business partner are the sole responsibility of the business partner as the owner of the product, the service provider. Under our terms and conditions, Kuponko.si receives a receipt until the 14th day from the date of purchase of the coupon. In case the customer complains about the 14th day from the date of purchase of the coupon, the complaint is solved by the applicant, but in any case we always try to get help in solving such complaints.. «


Apartments Lavande advertised on the portal are known for their favorable offers. PHOTO: Kuponko.si


Apartments Lavande advertised on the portal are known for their favorable offers. PHOTO: Kuponko.si


Apartments Lavande advertised on the portal are known for their favorable offers. PHOTO: Kuponko.si


Apartments Lavande advertised on the portal are known for their favorable offers. PHOTO: Kuponko.si


All complaints are settled by our complaints department, which the customer can contact in case of bad experience. When we receive a complaint or complaint, we will investigate each case with the participant we are trying to find the best solution for the customer. Every country is important to us, says Nina Kumse from Kuponko.si.

On the Kuponko.si site in the general terms of sale write: »The Partner undertakes to provide the contract promotional product or service in the best possible way, taking into account quality standards that are identical or better than regular customer service. In this regard, the Affiliate must consider all agreed and written terms only if the offer made by Futurisimo d.o.o. popularized on the Kuponko.si website, has succeeded. Kuponko.si is neither the owner nor the owner of any products or services offered by Kuponko.si, and therefore can not be held responsible for errors, damages or other issues that may arise from the use of promotional products or products. services. Any issues, damages or errors associated with promotional products or Services provided by the partner are the sole responsibility of the partner as the owner of the product, the service provider."

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