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Do not tell people talking to a robot

In Vienna, the public can talk to WienBot, chatbot, which leads to the desired service when there are ambiguities about eGovernment and eGovernment. Sindre Wimberger, WienBota's conceptual father, says that the latter provides brief and clear answers to clear questions. It is mainly discussed by older citizens trying to write online or through a smartphone. "They can ask him how to reach a designated hospital in the afternoon," explains Wimberger, who is convinced that using this technology locally can compete with foreign companies.

Andreas Rath of Ondewo notes that in the public sector many hopes are placed in virtual assistants. In Finland, such a help assistant helps with tax returns. But they also have problems with them. "Many bots are useless," he warns. "But our platform understands the human language – what one really talks about and what he is trying to achieve in a conversation," says Rath, adding that it is important to understand people.

Vienna with a hand in technology

Do people know they are talking with artificial intelligence (chatbot)? Rath says not always. And even when they know, unusual things that they found during the collection of natural language learning data are happening. On a sample of 500 people said in half that they speak artificial intelligence, and half – talking to a person. In fact, everyone was talking to one person, but they did not know. The creators of chatbot wanted to know whether it was better for people first to reveal at first to talk to a non-person or not. The first group was extremely difficult to understand what he wanted. There are no structured elements and thoughts. The man on the other side did not know what they wanted from him. And if this man did not know how to do artificial intelligence, Rath said. In the latter case, they were more human. So it's better not to say at first that it's a chatbot. The Austrian company is extremely successful in chatbots' coaching. The Finnish tax assistant is a Finnish language, one of the most difficult languages ​​in the world, only learned in eight weeks. They started with German and "chatbot we also learned German dialects," says Rath. Currently, 18 different algorithms are being tested in Russian, while the Ukrainian and Slovenian have not yet been tested.

In Vienna, the individual is informed of the time when they can search for a new passport when it expires, etc., parents can apply for kindergarten, report migration to another address, order a parking card, etc. .

They also develop the Live application, where 400 free internet points, real-time public transport information, potential crisis situations, urban and meteorological events can be found. Via Mobility-Wiener Linien, the user can plan the route and buy a ticket. The route can be planned with all forms of mobility – walking, public transport, taxis, bicycles, explains Ulrich Humer. They have not even forgotten about the elderly. So in 140 apartments using the Internet of things, people measure pressure, control home safety, sensors also find out if someone needs it and the like.

With the application, citizens can also report urgent repairs to city authorities. If there is a road sign or a hole, the city can easily take pictures and provide information through the Sag's Wien application. Since geolocation is also included in the latter, the competent service immediately knows where to go. "After we launched this service, we received 300,000 reports, and last year we settled 97% of the complaints," said Walter Palmettoshur of Urban Innovation Vienna.

Click on the café on the sidewalk

Vienna wants to have everything in common with geolocation in one place in 2022. If someone wants to organize a party on the street or create a food pavilion, they will be able to do it with one-click application.
Photo by Fuerthner Christian,

Matthias Grisenberger, creator of the Wien Gibt Raum application, says he wants Vienna to be in 2022 in one place, all brought together by geolocation. "If you now see a car with a camera that moves around the city, do not worry, not Google, it's our car that records geolocation, we want to map the space for different purposes." If someone wants to organize a party on the street, he can to make it through the application, and it will also be able to create a food or drink pavilion, a café on the sidewalk, all in one click, and we want to plan the city faster and better, "he said. all government services and with the help of artificial intelligence will be able to issue permit within a few hours, as the system will know when the street is busy or when at least a parked car and the like. For such a breakthrough, money is also needed.

Although the start-up company, Alexander Ebert, primarily AI, who solved the big data issue, which is restricted by the data protection regulation, received a million euros of European money and one million euros of private equity, this is not comparable to US competition. That's almost nothing. In fact, European money is a big challenge. If Europe wants to accelerate developments in this area, it will have to change its strategy, Ebert said. However, a company that has now expanded the other side of the Atlantic Ocean has a beautiful future in digitization. "The large data, which are largely inaccessible after the adoption of the Privacy Regulation, can be fully used. We have found a way to bypass the anonymization by which we lose a lot of valuable data and create synthetic data, "he explains. Any organization that wants to process data that is needed in business can do so with already available synthetic data and software. They use it today not only in the medical and automotive sectors but also in advertising as they can predict consumer behavior through synthetic data. Synthetic data is anonymous and suitable for large data and legislation. We can use those data that are not directly related to any person, "Ebert added. The Austrians did not start digitizing with a zero point. They have not found hot water. The inspiration was drawn from Barcelona, ​​where digitization has already begun.

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