Sunday , September 15 2019
Home / switzerland / Wish blocks rows of client accounts on an unclear basis

Wish blocks rows of client accounts on an unclear basis

Bargain App Wish locks rows of client accounts on a vague basis

The Wish Shopping app is currently blocking client accounts for suspicious reasons. German consumer advocates sound the alarm.

With cheap goods from the Far East, the app has made it popular with bargain hunters. However, purchase and delivery are not always smooth. We have reported several times about the pitfalls of bargaining.

The Brandenburg German Consumer Center is now also complaining about the unfair treatment of customers who enjoy their right of return to the app. As market intelligence experts tell the internet, the provider reacts very eagerly to complaints – and throws away customers without further notice if they return goods several times.

This, in turn, is quite common as the quality of low-cost Far Eastern goods often does not meet customer expectations or in-app information.

This is how the dismissal expires

"Your account is marked for excessive refunds," the client will then be notified. How many reimbursements on are considered "excessive" is unclear. The provider does not make any statements. Based on consumer complaints, the Consumer Center assumes that even a bad purchase can result in account termination. bases the suspension on the account, saying the customer is abusing "generous refund and return policies". The dismissal, however, without any warning, criticizes consumer advocates. Affected customers suddenly lose the ability to cancel pending orders. Customer service is no longer available to them.

Customers must continue to spend money

Particularly insolent: Wish urges its customers to continue shopping despite blocking customer service on the platform. With only an unknown number of purchases, customers could restore their "good standing" to their account and re-enable access to customer support.

"Customers risk any order that Wish does not allow them to exercise their rights as buyers," criticized consumer advocates. The legal situation in the EU is clear: "Regardless of the reasons why blocked customers have returned goods, return is usually allowed within 14 days by law," German consumer protection explains.

In Switzerland, on the other hand, the right of withdrawal exists only if the seller gives it at will. "Swiss law does not guarantee a customer the right to change their mind and return a product after an online purchase," the federal government wrote.

Whether this will have any consequences for is not yet clear.

(Oli / str /

You must absolutely know these super useful applications

The Swiss love to shop online during business hours

You may also be interested in:

Subscribe to our newsletter

Schwartzfahrerin's five-year-old Schaffhausen collects buses – the reason is 🤦

In fact, children up to the age of six are free in public transport. However, on a bus in Schaffhausen, a five-year-old girl has already bounced 100 francs.

This was written by the consumer magazine "Espresso" by SRF on Thursday morning. According to the SRF, the girl was on the bus with her older sister. It had an annual Schaffhausen public transport subscription, but not her little sister. For the five-year-old, he admitted the full fine of "driving black" to the tune of 100 francs.

"My 10-year-old daughter was close to tears because she thought she had done something wrong. The smaller one has many …

Link to article

Source link