Monday , June 21 2021

The Plymouth horror feast in the caravan is smeared with blood and faeces

The Plymouth family described the holiday of hell after arriving at the Cornwall caravan park to find its home, covered with blood, sick and human stools.

Danny Colwill booked a two-night Easter bank holiday at Trelawne Manor's Holiday Park with her Chelsea Rowe partner and their two children, Ruby and Reggie.

The family arrived at John Fowler's resting place on Saturday and was shocked to find a scene that would not seem inappropriate in a horror movie.

First they were aware of the conditions in which Reggie, three years old, had left the bathroom, holding a disposable razors.

If that was not bad enough, during the next check, Danny said they had found blood stains on the wall, human stools on the bed, and patients in the nursery.

The bosses in the holiday park, near Looe, apologized and admitted that the caravan was not clean enough.

There were blood stains on the wall
There were blood stains on the wall

Recalling the scene, Danny said, "We arrived at the Trelonine mansion on Saturday, we got to the caravan, and as we walked through the door, my little boy wanted to use the toilet.

He came back and swung a dirty, used razor that was left there.

"He's only three, so, as you can imagine, I was absolutely mentally.

"There were holes in the caravan walls, we went to put our bags on the bed, there we saw blood stains and human stools.

Then I went to the kitchen to put several bags aside, and in all the knives and drawers of the fork there was food and tomato sauce.

"Then we went into the children's bedroom and the bed was sick, blood on the walls.

Danny and Chelsea shot the caravan and quickly raised the staff question in the holiday park.

They claim that they only offer food vouchers as an initial indemnity before returning half of their money back.

Danny said he had finally been offered a full refund, but there were no alternative places to stay, so they had to go back to their home in Honnokowell.

There were spots on the bed
There were spots on the bed

Danny said, "I started, I asked someone to come and they offered us a voucher for free meals and I said," I do not think so. "

"I paid 90 pounds a night to stay there and I do not think it's acceptable.

"Then I went to talk to the person who was at the head, because the manager was not there, and she said the best thing she could do was get us half the money.

"I did not think that was good enough, I did not want to stay there.

"We all left and went to Sulgler's inn to give them a chance to give us a new caravan or clean it up.

"I called and the guy said they would give us a full refund, and they told us we had to get the exit keys, which was not very professional.

So I went back to get something, went to a reception that was full of people and I made a scene, and showed them why we were going, I showed all the pictures.

"Then the manager of the park came out with complete excuses, and instead of waiting for the money to return the card to me, he returned the money to me.

Duncan Lancaster, General Manager at Holiday Trelawne Park, confirmed that Danny had complained and although he could not offer a reason why the caravan was left in such a bad condition, he said they had done their best to solve a problem .

Mr. Lancaster said: "Mr. Colwill came to the reception and he would discuss with his colleagues to start, concern and yes, he talked to my housekeeper.

The condition Danny Colville found his caravan
The condition Danny Colville found his caravan

"When he expresses his concern, of course, we will listen to the client and try to solve the issue.

"It is a little unfair to say that only food vouchers are offered to him, I think he had little understanding of what Mr Colwill's appeal was at this time.

"I know that the manager of the guest company is in contact with Mr. Colville to resolve the issues that move forward with him.

"I've been here for 15 years as a general manager and I can never explain why I was not there, I do not clean up the units as I'm sure you can understand.

– Sorry, why it was a unit [in that condition]I do not know what the answer is, I can not answer.

"I can only deal with a situation when I am aware of this, to stand up to the signboard, meet the customer, make sure that the customer takes care of everything we can.

"Due to the bank holiday period, we were unable to find an alternative unit that would be at our stage the first option for them."

Danny confirmed that he had contacted a staff member and told him they would talk to the clients and offer them a free weekend.

But he also said the experience left his six-year-old daughter, Ruby upset, and said he would never go to vacation with them again.

Mr. Lancaster added: "In the interests of John Fowler Holidays and Trevlen Park, we serve a significant number of customers.

"We maintain a large amount of properties and units and if unfortunately and unfortunately, as in this situation, one unit has fallen, the only thing I can do is to apologize to the client and try to resolve the issue forward.

"We do a lot of work behind the scenes, but on the day when I have a client who is sadly unlucky, the focus is first to try to address their concerns and then to make the move forward.

"We are a leading provider of services and it is in our best interest to make sure that if something is missed we have to deal with questions.

"We are a family and family business and organization and, from the point of view of customer service, we strive to deliver a high-quality product in the best possible way and to do it properly in many cases.

"Sometimes, if something goes wrong, we have to deal with questions.

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