HOLIDAYMAKER almost got bored when he saw the hot tub of VIP.
Tourist companies encourage breaks with glamorous photos when real homes are reduced, construction site or elsewhere entirely, according to the consumer group Who?
It reports to various advertising agencies of the Advertising Standards Authority (ASA) for claims that the images they used to advertise hotels and villas are different from actual buildings.
One client, Linda Alsop, complained after arriving at a beach hotel she booked through a Holiday Hypermarket – just to head over to the road.
She said Hotel Levante Park was advertised as "on the beach" instead of a two minute walk, and Levante Hotel photos were used online instead of the right hotel.
Linda said to Koi: "I was totally distrustful that I did not stay in the hotel."
Since then, the site has been updated to say it is "close to the beach" and has pictures of the right hotel, but what? has told ASA that he has misled the clients.
Messenger Francesca Brown also complained after having booked a villa with a "hot tub" on White Island via Hoseasons.
The website showed pictures of the hot tub of green lawn bordering on flowers, but in fact it was on a piece of grass covered with weeds and cigarette trays surrounded by a fallen fence.
She said: "It seemed more like a courtyard than a first-class house."
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Francesca received a refund of £ 86 – about 15% of the holiday price.
Other complaints from tourists include one by Robert Thompson who found his hotel in Rhodes, which was completely exhausted, with rusty lounges and a balcony door handle that fell into his hand.
He received 500 pounds as compensation for the condition of the Castello di Rodi Hotel after a lengthy complaint process through the ABTA (Association of British Travel Agents).
Another traveler complains that the 5-star Movenpick Hotel in Dubai is in close proximity to major construction works – with a crane swinging over the pool.
He booked via Travel Republic, who refused his refund request, saying he had a warning about "improvements" on the website. Who? found that the warning is only in the small print at the bottom of the payment page.
Rory Bolland, what? The editor of the trip says, "Although there are some signal signs to care for you before you book them, nobody is immune to falling into an idyllic set of promo pictures.
"Hotels and reservations sites should not mislead tourists with promises they can not keep. If your hotel is far from what you expect to have the right to be moved or to get a refund, do not be afraid to use them. "
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Twe's spokeswoman said he "takes a strong attitude to all customer reviews" and "revises the content of his website" to look for possible improvements.
Hoseasons said: "The site's images are representative of customer experience, although in some cases we realize there are variations in open space. We review current photos to make sure they give a clear idea of the site and remove all those we do not think fit. "